ThinPrint Survey Reveals Dangerous Lack of Knowledge on Virtualization and High Availability When Printing

Nearly half of respondents report high availability is important when printing; the majority however, follows the wrong path when trying to achieve it.

ThinPrint, the world’s leading provider of print management software, surveyed more than 1,500 attendees at VMworld Las Vegas and Barcelona on virtualization and high availability printing. The survey found that an astonishing 68 percent of all respondents mistakenly believe that high availability when printing is guaranteed solely by virtualizing print servers.

ThinPrint surveys attendees each year at the VMworld shows. This year, the printing experts interviewed 1,538 visitors.

The results:

  • Forty-nine percent of respondents said that high availability is required for printing in their companies, with an additional 20 percent remaining uncertain.
  • Sixty-nine percent of those interviewed mistakenly believe high availability is achieved through virtualization alone.
  • Fifty-eight percent of respondents have already virtualized their print servers, and an additional 15 percent are planning to do so in the near future.
  • Fifty percent of those who either already virtualized their print servers or are planning to in the near future did so to achieve high availability or easier maintenance.

The survey reveals dangerous misconceptions regarding virtualization and high availability in the area of printing. Virtualizing print servers mainly protects against hardware or virtual server failures. However, far more common are print-specific problems, such as faulty printer drivers or driver incompatibility. These problems are not solved by virtualization alone.

“We were somewhat shocked by these survey results,” said Thorsten Hesse, chief product officer at ThinPrint. “Since Windows Server 2012 and continuing with Windows Server 2016, print server clusters can no longer be formed, leaving a severe gap when it comes to high-availability printing. However, with the right solutions in tow, IT admins can overcome these obstacles all while increasing productivity and reducing costs and resources.” Hesse advises all those in charge of IT to fully engage with the topic of high availability prior to upgrading.

Companies searching for a comprehensive solution that safeguards against these issues can see how ThinPrint 11 ensures high availability for printing at:

The research note relating to this survey can be found here:

About ThinPrint GmbH

Networks are becoming more complex and heterogeneous and end devices more differentiated – whether remote and virtual desktops, PCs, Macs, iOS or Android devices, Chromebooks, thin or zero clients, branch offices, home workstations, whether cloud or on-premises. What remains is the need and wish to print from all these workstations.

ThinPrint, an expert in enterprise printing solutions for 20 years, always has the right technology on hand for secure, high-performance printing that seamlessly combines with a perfect user experience. ThinPrint’s solutions support all printing innovations, thereby helping to complete and implement advanced technology that ranges from innovative end devices to printers.

The core focus of the solutions is always simple print infrastructure administration, network performance optimization and user satisfaction. 30,000 corporate customers across all industries and regions as well as more than 100 desktop as a service, and software as a service providers rely on printing solutions from ThinPrint.

To complement its cloud portfolio, ThinPrint acquired ezeep and its native cloud technology in 2015. ezeep has now grown to become the leading printing solution for coworking and shared spaces.

ThinPrint’s solutions are developed and tested at the company’s headquarters in Berlin, Germany. In addition, offices in the USA, UK, Australia and Japan as well as more than 350 channel partners around the globe provide local presence and support for customers.

Thanks to numerous OEM partnerships, client components of ThinPrint technology are integrated in a large number of terminals, print boxes and thin clients from leading hardware manufacturers. The company’s strategic partnerships with Brother, Citrix Systems, Fujitsu, Fuji Xerox, Hewlett-Packard, IGEL, Konica Minolta, Kyocera Mita, Lexmark, Microsoft, OKI, Parallels, Stratodesk, T-Systems, VMware, Wyse Technology, Xerox and 10Zig are especially significant.

Our promise is that with ThinPrint, the printing solution for innovative companies, you can fully master all printing challenges. Now. And in the future.

Press Contacts:

Headquarters: Silke Kluckert, Public Relations Manager

Phone: +49.30.408198-725, E-mail:

In North America:VisiTech PR, Kendra Westerkamp

Phone: +1-720-261-2300, E-mail:

ThinPrint GmbH
Alt-Moabit 91 a
10559 Berlin